TERMS AND CONDITIONS OF USE AND CANCELLATION POLICY
STANDARD TERMS AND CONDITIONS OF TRAINING SERVICES
We appreciate that occasions arise which necessitate clients/companies to cancel their course due to unforeseen circumstances and we therefore try to be flexible in our approach to each individual case. In some cases this has an effect on our costs and resources, i.e. rooms, Tutors, catering and we must try to ensure that all parties are not disadvantaged through loss of earnings etc. Any such issues are resolved at the discretion of the World Security Group and our managers.
Clients cancelling a course, changing course date or switching courses, delivered by World Security Group, must do so at least 10 working days in advance in order to avoid paying a 50% cancellation fee. If Cancellation notice is received less than 5 working days prior to the course date, the cancellation charge will be 100% of the training fee.
Customers wishing to substitute a registered delegate from the same company need to first check with World Security Group that this is acceptable. If agreed, you may do so up to the commencement of the course without penalty, other than any substitution costs incurred by World Security Group Examples include registrations with validating bodies, provision of additional needs support etc.
Please note: Authorised changes, cancellations must be approved by management first and foremost and reviewed upon the above terms.
Once the course has commenced and you have completed the required learning hours and examinations, your certificate will be available for collection from the office or at the venue the course took place. We appreciate in some cases that it may not be possible for all learners to collect their certificate, in these cases the learner will need to email (title - Certificate Postage) and ask your to confirm your correct address to post the certificate to. This will be posted recorded delivery in order to ensure security and compliance and therefore will be at a charge of £10 per course package/item.
World Security Group
Terms and Condition vary depending on services provided and all security clients will be provided with updated terms and conditions of World Security Group's Services